CollabMart

Grievance Officer

Who to write to when something goes wrong, what to put in the message, and how long we have to answer you.

Last updated 28 October 2026

This page is not finished.Still to be supplied by the operator: the registered business name, the registered address, the grievance officer’s name, the grievance officer’s email. Until then this document is a draft and should not be relied on.

Officer: [officer’s name — not yet supplied]
Email: [officer’s email — not yet supplied]
Company: [registered business name — not yet supplied]
Address: [registered address — not yet supplied]
We answer within: 30 days

Why this page exists

The Digital Personal Data Protection Act, 2023 requires us to name a person — not a shared inbox — who is answerable for how we handle your data, and to publish how to reach them. This is that page.

What to bring here

We are holding data about you that is wrong, or that you want erased
You asked us for a copy of your data and did not get it
Your contact details were shown to somebody who should not have had them
A listing about your business is wrong, or you want it taken down
You were charged and are not satisfied with how a refund was handled
Another user is impersonating you

For anything that is not a complaint — a question, a bug, a payment that has not landed yet — hello@collabmart.co.in is faster.

What to put in it

So we can act on the first reply rather than the third:

The email address on your account
What happened, and roughly when
What you want us to do about it
Anything that shows it — a screenshot, a listing link, a payment reference

What happens then

We acknowledge it. You get a reply confirming we have it and who is handling it.
We look into it. If we need something from you, we ask once and clearly.
We answer within 30 days of you writing — with what we found and what we have done, not with a holding message.

If we fail you

If the officer does not answer within 30 days, or you are not satisfied with the answer, you can escalate to the Data Protection Board of India. Doing so costs you nothing and you do not need our agreement.

You can also take a consumer complaint to the National Consumer Helpline or the consumer forum where you live. Nothing on this page limits a right you have by law.