CollabMart

Refund & Cancellation Policy

When a credit comes back, when money comes back, and — just as plainly — when neither does.

Last updated 28 October 2026

This page is not finished.Still to be supplied by the operator: the registered business name, the registered address, the grievance officer’s name, the grievance officer’s email. Until then this document is a draft and should not be relied on.

Refund window: 7 days from payment
Condition: Fewer than 3 unlocks used
Dead contact: Credit returned automatically, no time limit
Where to ask: hello@collabmart.co.in

1. A contact that does not work

This is the one that matters most, and it is automatic. If you unlock a listing and the contact turns out to be unreachable — the number is dead, the email bounces, the business has closed — report it from the listing and your credits are returned immediately. No ticket, no wait, no approval.

You can report each listing once. Three reports from three different creators take the listing off the site for everyone.

We do this because the credit bought a working contact. If the contact never worked, you did not get the thing you paid for.

2. Money back on a plan or a credit pack

If you have paid and changed your mind, we will refund you in full provided both of these are true:

It is within 7 days of the payment being matched to your account
You have used fewer than 3 unlocks since

Write to hello@collabmart.co.in from the email address on the account. We will confirm within two working days and return the money to the account it came from, usually within five to seven working days after that — the timing beyond our instruction is your bank’s, not ours.

3. When a credit does not come back

Being blunt about this, because it is the first thing people ask:

A brand ignored you. The credit bought the contact details, and you got them. Whether somebody replies is not something we can sell or refund.
A collaboration was cancelled, by either side, at any stage. The unlock was delivered the moment it was spent; the collaboration is a separate thing that happened afterwards.
You unlocked the wrong listing. The details were shown to you, so they cannot be un-shown.
You changed your mind about the brief.

There is a reason this is firm rather than generous: if cancelling returned the credit, anyone could unlock every brand on the site, read each profile and cancel, and pay nothing. That is the paywall removed by a loop, and the people it would cost are the brands who listed in good faith.

4. Cancelling a subscription

Cancel at any time from Billing. You keep access until the end of the period you have paid for, and you are not charged again. We do not refund part of a period that has already run.

5. If we end your account

An account suspended for breaking the Terms of Service — false follower numbers, a campaign that does not exist, reselling unlocked contacts — is not refunded.

If we close your account for a reason that is not your fault, we refund the unused portion of anything you have paid.

6. Payments that never completed

Payments are made by UPI against a reference code and matched to your account by hand. If money left your account and no credits arrived, send us the UTR at hello@collabmart.co.in. If we cannot find the payment, we return it. We have never knowingly kept money that bought nothing and we are not going to start.

7. Disputes

If you disagree with a decision here, our Grievance Officer will review it and answer within 30 days. The credit ledger is append-only — every grant, spend and refund is a permanent row — so a disputed balance can be replayed rather than argued about.